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June 30, 2004
More on why Yahoo sucks...
I have been on this rant for a while - mostly because it is so noticeable how much yahoo has gone downhill. I have had a yahoo mail account for a long time. I even paid for the premium account last year. Apart from more storage - which they are now giving away for free - it basically gets me nothing. I was hoping at the very least that it might get me better support - which being a software guy I figured money always gets you better support, but not with Yahoo.
I really like Yahoo so I mostly talk about this in hopes that Mr. (I am richer than sin) Semel will realize that growth will diminish for his company if he cannot hold onto his long time users. I for one am very impressed with my Gmail account - which is much faster than yahoo mail, has a better interface and god knows has more storage than a 3rd world country has mouths to feed. So apart from my cherished address and all the people that know about it - I am seriously considering switching totally over to gmail.
Check out this recent support exchange I have been having with the Yahoo email support nitwits. Please note that they suggest I try out Yahoo premium mail to solve my issues. Nice - so much for customer service since I already am a premium mail user. I hate these canned responses. Also notice all the content but with none of it addressing the issue I email them about.
-------------------------
Hello Michael,
Thank you for writing to Yahoo! Mail.
If you believe a message that has been delivered to your Bulk Mail
Folder is more appropriately delivered to your Inbox, please open the
message, and click the "Not spam" button.
By sending examples of "spam" and messages you feel are "not spam" to
Yahoo! for review, it will increase the effectiveness of SpamGuard,
Yahoo! Mail's filtering system. Yahoo! will use the messages you send
to
constantly improve the SpamGuard technology.
If you demand even greater Spam prevention, check out the Yahoo! Mail
Plus service. Yahoo! Mail Plus includes SpamGuard Plus, an enhanced
version of Yahoo!'s SpamGuard.
SpamGuard Plus is tailored to each user's individual preference, as you
train it on what you consider spam and not spam. You train the filter
each time you mark a message as spam or not spam from within your
Yahoo!
Mail Account.
SpamGuard Plus learns specifically what you consider Spam and Not Spam
and filters those messages to the appropriate folder. The more you
train the filters by marking messages Spam or Not Spam, the better they
will work for you.
Thank you again for contacting Yahoo! Customer Care.
Regards,
Betty
Yahoo! Customer Care
Visit our online help pages at:
http://help.yahoo.com/help/us/mail/
New and Improved Yahoo! Mail - better than ever!
Original Message Follows:
-------------------------
Name: Michael Smith
Yahoo! ID: dreampipe
Type of feedback: Problem
Problem area: Registration and account configuration
Error message: None
How often this occurs: Sometimes
Type your feedback here:
I keep getting mail in my bulk mail
folder that is not spam. I have clicked
on the this is not spam button many
times and I have double checked to make
sure it is not a blocked address.
how can this issue be addressed?
thanks
michael
June 30, 2004 in Web/Tech | Permalink
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Comments
ive tried for 5 hours to attach and email a file with yahoo email still not mailed YAHOO EMAIL SUCKS THE BIGGEST!!!!!!!!!!!!
Posted by: marsha | Jul 27, 2004 1:06:02 PM
Oh yes I forgot to say that I had to go to the google search engine because the yahoo serch engine did not have any of these YAHOO SUCKS!!!!! web sites listed on their serch engine. Bunch of big jerks. Real big yahoo jerks.
Posted by: marsha | Jul 27, 2004 1:32:30 PM
My problems began with the new ads on yahoo that cause my browser's shockwave plugin to glitch, but that was minor. Then they brought out their "NEW, IMPROVED" interface. "new, improved" my ass. Aside from being uglier (I would have no problem with that), Now the box with the list of folders is so wide (sometimes), that it pushes the messages and everything else off of the right side of the screen. I think the problem there is that they have forgotten to specify the width of the DIV tag for their folder box, and the latest browsers just default to the smallest one that will contain the list. But looking for some way to send feedback to Yahoo about anything other than an ad, I found NONE. I guess they don't want to hear from their users. As for the browser incompatibilities, I suppose I am expected to go out and buy the latest most up-to-date browser, OS, and PC just so I can use Yahoo's EMAIL, but just about every OTHER web site I go to (non-yahoo) works JUST FINE ON MY OLD BROWSER! I, too, would switch services if it weren't such a hassle to inform everyone who emails me that my address has changed. That, and other services have a way of being bought out, like when Yahoo bought out geocities. I could switch to gmail, and within a year or so (especially if LOTS of yahoo users switch), I'll log on one day to find out my account is once more a YAHOO account because yahoo will have bought out gmail.
Posted by: Shark Byte | Aug 3, 2004 11:53:08 AM
Check out how stupid yahoo.com is, these guys DON'T LISTEN I tell them the account they shut down is mine AND THEY DON'T BOTHER TO CHECK THE IP ADDRESSES, AND TELL ME THAT JACOBI (ME) MUST CONTACT THEM to get the issue resolved. The hell????????? I TOLD THEM I AM HIM! AND HERE IS THERE STUPID ASS UNPROFESSIONAL RESPONSE:
From Yahoo! Mail Thu May 19 18:13:36 2005
X-Apparently-To: everprince@yahoo.com via 68.142.201.228; Thu, 19 May 2005 18:13:51 -0700
Authentication-Results: mta231.mail.mud.yahoo.com from=cc.yahoo-inc.com; domainkeys=fail (bad sig)
X-Originating-IP: [216.145.48.34]
Return-Path:
Received: from 216.145.48.34 (EHLO mail-relay1.yahoo.com) (216.145.48.34) by mta231.mail.mud.yahoo.com with SMTP; Thu, 19 May 2005 18:13:51 -0700
Received: from seamaster.cc.kana.corp.yahoo.com (seamaster.cc.kana.corp.yahoo.com [207.126.228.29]) by mail-relay1.yahoo.com (8.13.4/8.13.4/mr1) with SMTP id j4K1DbaF088702 for ; Thu, 19 May 2005 18:13:37 -0700 (PDT)
DomainKey-Signature: a=rsa-sha1; s=serpent; d=yahoo-inc.com; c=nofws; q=dns; h=date:to:subject:from:reply-to:mime-version:content-type: content-transfer-encoding:x-mailer; b=eOMgaHqwziYhedSdhC1RvFfoLQUrVMDxoG57ilV6ISrzk8eMaJbsoVQKjlUj5JNd
Message-Id:
Date: Thu, 19 May 2005 18:13:36 -0700
To: "Daniel Knight"
Subject: Re: Yahoo! Customer Care (KMM19258367V51573L0KM)
From: "Yahoo! Mail" Add to Address Book
Reply-to: Yahoo! Mail
MIME-Version: 1.0
Content-Type: text/plain; charset = "us-ascii"
Content-Transfer-Encoding: 7bit
X-Mailer: KANA Response 7.0.1.116
Content-Length: 4837
Hello Daniel,
Thank you for writing to Yahoo! Mail.
We ask that if you are going to correspond with our team, that you do
so
in a professional manner.
With regards to your email, we are not able to discuss any details
regarding an account that does not belong to you. This is due to our
privacy policy. If the owner of jacobi_knight@yahoo.com would like to
contact us regarding their account they may do so, however we will not
be able to discuss this situation any further with you.
Thank you again for contacting Yahoo! Customer Care.
Regards,
Valencia
Yahoo! Customer Care - Mail Investigations
http://abuse.yahoo.com
case id: 14142525
Original Message Follows:
-------------------------
didn't ask you to tell me what happened, I ASKED YOU
TO INVESTIGATE, AND TO NOT BE BIASED, ONCE AGAIN
RETARDS, YOU DON'T LISTEN. "KEN" SAYS HE WILL THINK OF
HARASSING JACOBI, DID HE? WELL IF YOUR STUPID ASS
SELVES WOULD LOOK IN JACOBI'S ACCOUNT YOU WOULD SEE
KEN'S EMAILS. AND IF YOU READ JACOBI'S SENT MESSAGES
YOU SEE HE IS ASKING TO BE UNSUBSCRIBED OVER AND OVER
INCLUDING TO A PERSON THAT KEN SUBSCRIBED HIS EMAIL
TO. AND THAT PERSON WAS GIVING JACOBI A HARD TIME.
BUT OF COURSE, YOU COULD CARE LESS ABOUT THE TRUTH, AS
YOUR STUPID ASS EMPOYEE SAID, YOU BASED YOUR DESISCION
ON, "SIMILAR REPORTS" YOU LAZY HARD OF THINKING
PARTIAL RETARDS.
STOP BEING THICK SKULLED! CARE ABOUT THE CUSTOMER!
LISTEN FOR ONCE! BY IDIOTS!
I HOPE I DON'T HAVE TO KEEP REPEATING TILL YOU
ACTUALLY UNDERSTAND WHAT I ASKED YOU TO DO YOU STUPID
RETARDS!
= = = Original message = = =
Mr. Knight,
Any action taken is confidential. We will not release
this information
unless required to do so by law or under other similar
circumstances.
We
are unable to make exceptions to this rule.
If you wish to discuss matters that concern an account
that you are
able
fully verify and that you created, then please inform
us of the Yahoo!
ID and issue that you are having.
The account which you have written to us on more than
one occasion will
no longer be addressed unless you provide Yahoo! with
a court order or
subpoena which requests that we disclose information
that we are able
to
share with a third party. If you have obtained a
subpoena or a court
order for the release of information, please direct it
to:
Yahoo! Custodian of Records
701 First Avenue
Sunnyvale, CA 94089
If you have any other reports of abuse that wish to
inform Yahoo!
about,
please visit the following website:
http://abuse.yahoo.com/
Choose the appropriate Yahoo! service where you have
experienced the
abuse that you wish to report.
Any further correspondence regarding the account in
question will be
deemed invalid unless you have followed the procedure
outlined in this
email.
Regards,
Conner Huffington-Waters
North American Yahoo! Customer Care Operations case
id: 13897185
Original Message Follows:
-------------------------
Please note that my replies and eing sent to two news
organizations, I
suggest you do justice now and stop the nonesense, you
are not to make
judgemnts based on SIMILAR sounding reports but rather
what actually
happened, got that you criminals? Read the rest of
this letter:
So it is your policy to not look into whether or not
the CUSTOMER
(WHOSE
ACCOUNT Please note that my replies and eing sent to
MULTIPLE news
organizations, I suggest you do justice now and stop
the nonesense, you
are not to make judgemnts based on SIMILAR sounding
reports but rather
what actually happened, got that you criminals? Read
the rest of this
letter:
So it is your policy to not look into whether or not
the CUSTOMER
(WHOSE
ACCOUNT YOU SHUT DOWN) was replying and retaliating
againt spammers and
who in revenge for retaliation signed them up for
email notifications
from other companies which your customer asked to be
removed from?
So regardless of whether or not your yahoo customer
Jacobi was asking
to
be removed from their list if the SPAMMERS (accidental
spammers or not)
say that your customer cussed at them or was rude when
asking to be
unsusbcribed (which Jacobi had to ask multiple times
to get to happen!
that as long as the complaints are similar that it
doesn't matter if it
came from the spammers or if it was because the
spammers would not
unsubscribe them or were giving them a hard time about
unsubscribing
them? So it doesn't matter if the initiating spammer
was taking revenge
as you can clearly read he said he would consider
doing AND WHICH YOU
CAN SEE THAT HE DID IN JACOBI_KNIGHT@YAHOO.COM 'S
account if your lazy
evil selves would look in his account.
So If I make similar reports against someone using
yahoo email that as
long as my reports are similar and whether or not I
was spamming them
first and was provoking them then you will shut the
yahoo account down?
Cool! I will report your idiotic lazy evil logic to
fox news, cnn, abc,
cbs, washington post, ny times, and all your
competitiors!
Good job sickos!
P.S. NOTICE WHERE THE REPLIES GOT SENT TO! I LOOK
FORWARD TO SEEING YOU
PUBLIC STATEMENT LETTERS ABOUT YOUR IDIOCY BEING READ
ON HANNITY AND
COLMES :)
= = = Original message = = =
Hello,
Thank you for writing to Yahoo! Mail.
In this particular case, and based upon similar
reports, we have taken
appropriate action against the Yahoo! account in
question, as per our
Terms of Service (TOS). Please know that Yahoo! is
unable to disclose
the action taken on another user's account with a
third party. We are
not able to make exceptions to this rule.
If in the future you receive an unwanted email message
that appears to
derive from a Yahoo! Mail account, please include the
following in your
report of mail abuse to assist us in a prompt and full
evaluation:
1) Original subject line -- please forward the email
with a subject
identical to the original subject.
2) Complete headers -- email programs often display
abbreviated
headers.
To learn how to display the full headers in a Yahoo!
Mail account,
please visit the Yahoo! Mail Help Desk at:
http://help.yahoo.com/help/us/mail/config/config-11.html
If you are using a different client to read your
email, please consult
your email program's help system for more information
on viewing full
headers.
3) Complete message body -- please include the
complete, unedited
content of the email message in question. Please do
not change or edit
the message in any way.
If reports of email abuse are missing any one of these
three items, it
may take longer for the Yahoo! Mail Abuse Team to
properly investigate
and take appropriate action. We appreciate your
efforts in reporting
this abuse to Yahoo!. Due to security restrictions of
our custom
messaging system, we request that you simply forward a
copy of the
message on to us as opposed to sending it in an
attachment.
Thank you again for contacting Yahoo! Customer Care.
Regards,
Herman
Yahoo! Customer Care
http://www.yahoo.com/
13896216
Original Message Follows:
-------------------------
REOPEN JACOBI_KNIGHT@YAHOO.COM. WOULD YOU LIKE TO BE
EXPLAINING WHY YOU
CLOSED HIS ACCOUNT WHEN THESE WERE THE LAST LETTERS HE
RECIEVED FROM A
SPAMMER WHO WAS HARRASSING HIM!?:
Subj: Re: New Private Message has arrived
Date: Tue, 5 Apr 2005 17:38:25 -0700
From: primehalo@hotmail.com
----------------------------------------------------------------
I could delete your account, but since you've been so
polite, I think
instead I will create a script to automatically send
you emails
everyday
until you go in and delete your account. I might even
create a random
auto-generated "From" address so you can't block it.
So unless you
delete your account or change your email address, you
can expect a
flood
of emails to start within the next few days. Enjoy!
Ken F. Innes IV (primehalo@hotmail.com)
Webmaster - http://www.AbsoluteAnime.com/ Programmer -
http://www.WorkingDesigns.com/
----- Original Message -----
From: "Jacobi Knight"
To:
Sent: Tuesday, April 05, 2005 5:03 PM
Subject: Re: New Private Message has arrived
> stop wastin my time fuck face, its not worth fuckin
> look around ur site asswipe assumer loser who thinks
> hes all that
>
> = = = Original message = = =
>
> Then click on the "Help! I forgot my username!" on
the
> log-in page you
> dipshit!
>
> Ken F. Innes IV (primehalo@hotmail.com)
> Webmaster - http://www.AbsoluteAnime.com/
> Programmer - http://www.WorkingDesigns.com/
>
> ----- Original Message -----
> From: "Jacobi Knight"
> To:
> Sent: Tuesday, April 05, 2005 4:16 PM
> Subject: Re: New Private Message has arrived
>
>
> >
> > WELL UNFORTUNEATLY FUCK FACE I DONT KNOW MY FUCKIN
> > USER NAME, SO FUCK YOU
> >
> > = = = Original message = = =
> >
> > If you don't want to receive email notifications
> that
> > someone has sent
> > you a private message, you need to go into your
> > account and turn off
> > that option. Responding with "unsubscribe" in the
> > subject won't help
> > because this isn't a subscription or newsletter.
> >
> > Ken F. Innes IV (primehalo@hotmail.com)
> > Webmaster - http://www.AbsoluteAnime.com/
> > Programmer - http://www.WorkingDesigns.com/
> >
> > ----- Original Message -----
> > From: "Jacobi Knight"
> > To:
> > Sent: Tuesday, April 05, 2005 2:11 PM
> > Subject: Re: New Private Message has arrived
> >
> >
> > > unsubscribe
> > >
> > > = = = Original message = = =
> > >
> > > Hello purblade,
> > >
> > > You have received a new private message to your
> > > account on "Absolute
> > > Anime" and you have requested that you be
notified
> > on
> > > this event. You can
> > > view your new message by clicking on the
following
> > > link:
> > >
> > >
> >
>
http://www.absoluteanime.com/forum/privmsg.php?folder=inbox
> > >
> > > Remember that you can always choose not to be
> > notified
> > > of new messages
> > > by changing the appropriate setting in your
> profile.
> > >
> > > --
> > > Thanks, The Management
Posted by: everprince | May 20, 2005 1:27:34 PM
ABUSE@YAHOO.COM "LIKES" TO THREATEN PEOPLE!!! I HAVE BEEN THREATENED AT LEAST 3 TIMES BECUSE i KNOW THEY ARE LEAKING MY PERSONAL INFO
Posted by: f^abuse@yahoo.com | Jul 9, 2007 2:38:12 AM
